Guest Relations Manager

MOVENPICK

full-time Pathum Wan, Krung Thep Maha Nakhon Other Management Occupations

Posted:

June 07, 2026

Location:

Pathum Wan, Krung Thep Maha Nakhon, Thailand

Job Description

                    Job Description

Support the Front Office Manager in overseeing daily Front Office operations
Ensure exceptional guest experiences throughout the guest journey
Build strong relationships with guests and ensure all loyalty members receive personalized recognition and care
Handle guest feedback, service recovery, and VIP arrangements professionally and efficiently
Monitor guest satisfaction scores and implement improvement initiatives
Lead, coach, and motivate the Guest Relations and Front Office team
Coordinate closely with all operational departments to ensure seamless guest experiences
Maintain compliance with brand standards and service procedures

Qualifications

Proven experience in Front Office or Guest Relations leadership within a premium hotel environment
Strong passion for guest experience and luxury hospitality service
Excellent communication, interpersonal, and...
                

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Job Overview

Job Type: full-time

Location: Pathum Wan, Thailand

Posted: June 07, 2026

Deadline: July 17, 2026