Guest Relations Manager

Position Summary:
The Guest Relations Manager is the key liaison between the lodge and its guests, ensuring an exceptional and seamless guest experience from arrival to departure. This role is central to maintaining the lodge’s 5-star service standards by managing guest feedback, coordinating personalized services, and ensuring every guest feels valued and cared for.
Key Responsibilities:
Guest Experience & Hospitality

• Personally welcome all guests and oversee arrivals/departures for all guests


• Maintain strong presence in the lodge during guest meal times and key guest interactions


• Handle guest requests, special occasions, and complaints promptly and professionally


• Anticipate guest needs and ensure proactive delivery of exceptional service


• Create daily guest preference sheets for all departments (chefs, housekeeping, guides)


• Manage and monit...