Guest Relations

**Additional Information** コミュニケーションは日本語です。日本語を話せる事が重要です。

**Job Number** 26022172

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Rusutsu Resort, 133, Rusutsu-mura, Abuta-gun, Hokkaido, Japan, 048-1711
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**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management



**POSITION SUMMARY**



Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g....