Guest Relations Supervisor

Accor

Full-Time Sharm El Sheikh 2, South Sinai Governorate Supervisors of Personal Care and Service Workers

Posted:

June 04, 2026

Location:

Sharm El Sheikh 2, South Sinai Governorate, Egypt

Job Description

Company Description

Job Description
 ​​​​​Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
Compiles and distributes list of anticipated services and amenities to relevant departments.
Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
Follows up with guests to ensure their requests or problems have been met to their satisfaction.
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
Writes down any comments, requests, su...
                

Apply for this Job

Submit your application for the Guest Relations Supervisor position at Accor.

Apply Now Save for Later

Job Overview

Job Type: Full-Time

Location: Sharm El Sheikh 2, Egypt

Posted: June 04, 2026

Deadline: July 14, 2026