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Guest Relations Supervisor

RIXOS
full-time Sharm El Sheikh 2, South Sinai Governorate Supervisors of Personal Care and Service Workers
Posted:
June 04, 2026
Location:
Sharm El Sheikh 2, South Sinai Governorate, Egypt

Job Description

Job Description

  •  ​​​​​Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
  • Compiles and distributes list of anticipated services and amenities to relevant departments.
  • Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.
  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Follows up with guests to ensure their requests or problems have been met to their satisfaction.
  • Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
  • Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
  • Writes down any comments, requests, suggestions and compla...

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Job Overview

Job Type: full-time
Location: Sharm El Sheikh 2, Egypt
Posted: June 04, 2026
Deadline: July 14, 2026