Guest Service Agent

MERCURE
full-time Abu Dhabi, Abu Dhabi Information and Record Clerks
Posted:
June 23, 2026
Location:
Abu Dhabi, Abu Dhabi, United Arab Emirates

Job Description

Job Description

  • Welcome and check-in guests, ensuring a smooth and personalized arrival experience
  • Handle guest inquiries and requests promptly and efficiently
  • Process check-outs and manage billing accurately
  • Provide information about hotel amenities, local attractions, and services
  • Interact with different departments on a daily basis to ensure that our guests have a seamless experience
  • Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
  • Maintain a clean and organized front desk area
  • Ensure compliance with hotel policies and safety procedures
  • Participate in training sessions and team meetings to enhance service quality.

Qualifications

  • Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
  • Strong cust...

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Job Overview

Job Type: full-time
Location: Abu Dhabi, United Arab Emirates
Posted: June 23, 2026
Deadline: August 02, 2026