Guest Service Agent

Situated on the highest point in Brisbane’s Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. Hotel Grand Chancellor Brisbane is currently looking for a casual Guest Service Agent to join our front office team.

DUTIES INCLUDE:

Greet and welcome all guests.

Guest registration to include check in/out.

Handle guest queries and complaints.

Liaise closely with all departments in the Hotel, particularly Housekeeping and Food & Beverage.

Assist with after hours Reservation enquiries.

Report guest complaints and initiate solution following empowerment guidelines

Liaise with Housekeeping regarding early departures, extension or late checkouts.

Deliver guest amenities.

Provide guests with ...