Guest Service Agent

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at al...