Guest Service Agent

SOFITEL

full-time Cairo, Cairo Governorate Information and Record Clerks

Posted:

March 03, 2026

Location:

Cairo, Cairo Governorate, Egypt

Job Description

                    Job Description

To be an ambassador of the Front Office and of the hotel, in and outside the work place.
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To be aware of and to report all guest comments or complaints.
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
To check the departure lists and to ensure check-out times are respected.
To monitor room status and discrepancies.
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..
To attend all guests approaching the front desk in the procedure of check-in/...
                

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Job Overview

Job Type: full-time

Location: Cairo, Egypt

Posted: March 03, 2026

Deadline: April 12, 2026