Guest Service Agent

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Serve as the primary point of contact for guest requests received by phone, email, or internal systems.
• Accurately log, create, and follow up on service requests and tasks for Housekeeping, Maintenance, Room Service, and other departments.
• Coordinate and track guest requests to ensure timely resolution and guest satisfaction.
• Take Room Service orders in accordance with established standards, including order confirmation, delivery time expectations, and billing accuracy.
• Ensure strict attention to food allergies, dietary restrictions, medical conditions, and guest preferences when processing orders or requests.
• Perform suggestive selling and upselling of beverages and menu items in a natural and service‑oriented mann...