Guest Service Agent (Executive Lounge) - Hilton Shah Alam Glenmarie

A Guest Service Agent (Executive Lounge) ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. What will I be doing? A Guest Service Agent (Executive Lounge), you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. A Guest Service Agent (Executive Lounge) contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints Process accurately check-ins and check-out Ensure that all Guest supplies and amenities are offered and replenished to the required standards Stay current with all hotel services as well as VIP requests and special events Demonstr...