Guest Service Agent - Hotel

Guest Service Agent (Luxury 5-star Hotel)

Job Description

We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Guest Service Agents to join a high-standard hotel operation.

This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.

Key Responsibilities

• Act as a brand ambassador by providing a warm, personalized welcome; managing the curb-to-room experience, including escorting guests and performing in-room orientations.

• Perform efficient check-in and check-out procedures, ensuring all guest data, billing instructions, and preferences are accurately captured in the PMS.

• Review...