Guest Service Agent

Company Description

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Role Description

This is a full-time on-site role for a Guest Service Agent located in WP. Kuala Lumpur. The Guest Service Agent will be responsible for welcoming guests, handling check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring exceptional customer service. Additional duties include coordinating with other departments to meet guest needs, resolving complaints in a timely and professional manner, and maintaining accurate guest records.

Qualifications

• Customer service and interpersonal skills to handle guest inquiries and resolve issues effectively
• Communication skills, including fluency in English and other languages (advantageous)
• Organizational and multitasking skills to manage reservations and other administrative tasks
• Proficiency in using booking systems and basic computer skills
• Ability to work in a fast-pac...