Guest Service Agent

Your mission

Guest Service Agent at REMS 

Responsibilities

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

• Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs).
• Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. Mostly/ All evening shifts.
• Poss...