Guest Service Agent

About the role

Bamboo Hospitality is looking for an enthusiastic Guest Service Agent to join our team at our hotel in Sri Hartamas, Kuala Lumpur. This is a full-time position where you will be responsible for providing exceptional customer service to our guests. No prior experience is required, as we provide comprehensive training to set you up for success in this role.

What you'll be doing

1. Greeting and welcoming guests to the hotel in a friendly and professional manner
2. Checking guests in and out efficiently and resolving any queries or concerns
3. Assisting guests with their luggage and providing recommendations on local attractions and dining options
4. Maintaining a high level of cleanliness and organisation in the front desk area
5. Providing accurate information about hotel facilities, services and policies
6. Handling payments and cash management with attention to detail
7. Adhering to all hotel policies, proce...