Guest Service Agent

Job
Brief:

Attend to guests
courteously and deal promptly with their requests and queries. Have
detailed information about the hotel and city. Check on VIP guest
movements, complete their pre-registration formalities. Allocate
rooms to all arriving guests after checking the guest preferences.
Check guest satisfaction and do any possible first-hand service
recovery
step.

Job
Responsibilities:

1. Always
   deliver exceptional guest service according to the hotel standard
   operating procedure.
2. Maintain positive and
   professional guests and colleague’s interaction with good working
   relationships.
3. Personally, and frequently
   verify that guests are receiving the best possible service during
   check-in and check-out.
4. Provide excellent
   service to internal customers as
   appropriate.
5. Register hotel guests following
   Front Office policies a...