Guest service agent

We are pleased to announce an internal vacancy for the position of **Guest Service Agent** within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.



**Key Responsibilities:**



Welcome and assist guests in a friendly and professional manner



Perform check-in and check-out procedures using the property management system



Respond to guest inquiries and provide accurate information and support



Coordinate with other departments to ensure guest satisfaction



Handle guest complaints or feedback in a timely and effective way



Promote hotel services and facilities when appropriate



**Qualifications:**



Previous experience in hospitality or customer service is preferred

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