Guest Service Agent

InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step!

As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.

Every day is different, but you’ll mostly be:

+ Kicking off truly memorable guest experiences with the warmest of welcomes
+ Acknowledging IHG Rewards Club members and returning guests in person or over the phone
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
+ Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendat...