Guest Service Agent - Telephone Operator

**Additional Information**
**Job Number** 26015515
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250
VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Imperial%20Kuala%20Lumpur%20Hotel%2C%20Jalan%20Sultan%20Ismail%2C%20Kuala%20Lumpur%2C%20Wilayah%20Persekutuan%2C%20Malaysia%2C%2050250)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, r...