GUEST SERVICE AGENT/RESERVATION ASSISTANT

GUEST SERVICE AGENT/RESERVATION ASSISTANT

Meridin Hospitality Sdn Bhd – Nusajaya, Johor

Receptionist performs their daily tasks at the Front Office are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area. The manner in which a Receptionist performs his / her duty has a tremendous effect on the guests’ perception of the hotel.

Duties and Responsibilities

1. To be available at all times to deliver service beyond expectation.
2. Maintain the positive appearance, proper grooming and keeps tidy.
3. Responsible for smooth check-in, check-out, posting all transactions and reporting.
4. Has good knowledge of hotel information and Aston programs, rate structure, activities, product, housekeeping and front office tasks and procedures.
5. Good knowledge of room availability, peak season or fully booked.
6. Pays full attention to guest’s demands, es...