Guest Service Ambassador

Job Title: Guest Service Ambassador (Operations Coordination)

Industry: Hospitality / Holiday Homes / Short-Term Rentals

Employment Type: Full-time

Location: UAE

Role Overview

The Guest Service Ambassador (GSA) plays a critical live operations coordination role, ensuring seamless guest experiences through proactive monitoring, escalation, and cross-team coordination.

This role does not directly execute guest messaging. Instead, it focuses on overseeing guest journeys, ensuring SLA compliance, and resolving operational issues in real time by coordinating with internal Admin, Operations, and Reservations teams.

Key Responsibilities

Guest Journey & SLA Management