Guest Service Ambassador (Front Office)

Guest Service Ambassador
directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest's stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement. Primary Responsibilities: Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS. To develop and maintain close business contact with the in-house guests to provide a positive impression. Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to ob...