Guest Service Ambassador

Job Description

• Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
• Is proactive, anticipates guests needs and looks for suitable solutions
• Conveys the hotel image and promotes company’s loyalty program  ALL
• Assists as required with the solving of any guest problem and is able support any query

• Efficient and satisfying manner
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
• Carries out all operations concerning guests arrival and departure in compliance with payment procedure
• Informs guests about formalities, any special conditions relating to their stay and the services available
• Actively contributes to the qualitative and quantitative targets of the department