Job Description
Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
Handle guest inquiries, complaints, and requests professionally and efficiently.
Provide accurate information about hotel facilities, services, and local attractions.
Manage reservations, cancellations, and room allocations using the Opera system.
Answer phone calls, emails, and messages promptly and courteously.
Work closely with housekeeping and maintenance teams to ensure rooms and facilities are ready for guests.
Maintain a high level of personal grooming and professional appearance.
Uphold hotel policies, security, and safety standards.
Requirements
Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred)
Previous experience in a customer service or hospitality role is an advantage.
Strong communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
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