Guest Service Assistant

Job Description :

• Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries, complaints, and requests professionally and efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Manage reservations, cancellations, and room allocations using the Opera system.
• Handle payment transactions accurately.
• Answer phone calls, emails, and messages promptly and courteously.
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are ready for guests
• Maintain a high level of personal grooming and professional appearance.
• Uphold hotel policies, security, and safety standards.

Requirements:

• Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred)
• Previous experience in a customer service or hospitality role is an advantage.
• Strong co...