Guest Service Assistant

Key Responsibilities and Competencies1. Handling Incoming Calls and Documents

• Attend to all incoming calls promptly and courteously, following established guest service standards
• Screen and transfer calls to the appropriate person or department
• Record and relay messages accurately when necessary
• Sort and forward received documents to the concerned person or department

2. Attending to Visitors

• Welcome and assist applicants, suppliers, clients, and visitors
• Determine the purpose of the visit and immediately notify the concerned person

3. Maintaining Guest RelationsInteracting with Guests

• Perform standard greetings, including the Japanese bow, when meeting guests
• Respond to guest inquiries accurately or refer them to the appropriate personnel
• Maintain proper personal grooming throughout the shift in accordance with company standards

Handling Guest Complain...