Guest Service Associate

MERCURE

full-time Malaysia, Selangor Baggage Porters, Bellhops, and Concierges

Posted:

February 21, 2026

Location:

Malaysia, Selangor, Malaysia

Job Description

                    Job Description

Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handle guests’ complaints and comments tactfully and efficiently
Handling guests’ mails, messages, and answering of phone ...
                

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Job Overview

Job Type: full-time

Location: Malaysia, Malaysia

Posted: February 21, 2026

Deadline: April 02, 2026