Guest Service Associate

Position Summary: The GSA is responsible for managing and processing guest reservations, ensuring a seamless booking experience. This role requires strong communication skills, attention to detail, and a commitment to providing excellent customer service.

Key Responsibilities:

• Handle incoming reservation requests via phone, email, and online booking systems.
• Provide accurate information about room availability, rates, and hotel amenities.
• Process reservations and cancellations in a timely manner.
• Assist guests with special requests and inquiries regarding their stays.
• Maintain and update the reservation system to reflect accurate guest information.
• Collaborate with the front desk and sales team to optimize occupancy and revenue.
• Prepare and distribute daily reports on reservations and occupancy rates.
• Address and resolve any issues or discrepancies related to bookings.
• Stay informed about hote...