Guest Service Executive

Guest Service Executive (5 Star Hotel / Telok Ayer)

• Salary: $2700 - $3200
• Location: Telok Ayer
• Meal Allowance + Performance Bonus
• 5 days work week, (rotating shifts – Morning, Afternoon, and Night)

Job Scope

• Partner with the Assistant Manager to deliver courteous and timely service to all hotel guests.
• Manage guest complaints, requests, and inquiries promptly and tactfully.
• Serve guest preferences to ensure services meet their expectations.
• Stay informed about hotel facilities, functions, and tourist-related information.
• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

Key Requirements:

• Comfortable to work rotating shifts, weekends, and public holidays.
• Ideally 1–3 years of front office experience in a 4 or 5-star hotel capacity.

Please submit your updated resume in MS Word ...