Guest Service Executive

What Will You Do?
You'll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We're not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;
Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...