Guest Service Manager

【Position Overview】

As Duty Manager, you will serve as the face of the property, ensuring seamless operations and an elevated guest experience that reflects the prestige of the Bvlgari brand. You will lead by example, inspire excellence, and uphold the highest standards of luxury hospitality.

【Key Responsibilities】
• Oversee daily hotel operations, including night management
• Lead and support front office and guest services teams
• Resolve guest concerns with discretion and grace
• Foster cross-departmental collaboration to ensure service excellence
• Coach and develop team members through training and performance feedback
• Maintain a visible presence in public areas during peak times
• Respond to emergencies with professionalism and poise

【Qualifications】
• Fluent in both English and Japanese
• Minimum 5 years of experience in front office or guest...