Guest Service Manager

Responsibilities

• The Guest Service Manager oversees all front office operations, including front desk, PABX, concierge, and transportation service. To continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel. Good through knowledge of property management software (PMS).
• Trains new front office staff in terms of works and professional conducts.
• Answers letters of inquiry regarding rates and availability.
• Maintains a thorough knowledge of the room rack location types of rooms, room rack operations, package plans, hotel facilities.
• Maintains a detailed knowledge about the hotel's services and hours of operations.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Check guests in and out, including preparation of guest bills and authorizing ...