Guest Service Manager

JOB DESCRIPTIONS

• Must be knowledgeable of hotel check in and check out standard operating procedure.
• To have full knowledge of the hotel room types, facilities, outlets operating hours, shops and function rooms.
• Knowledgeable of handling hotel reservation system and online booking procedure.
• To be aware of daily functions and VIP's arrival and Group arrival.
• Ensuring any incoming and outgoing calls are handled with the utmost courtesy and promptness.
• Handle complaints with immediate action and through proper follow-up.
• To work closely with Guest Service Manager and Housekeeping department regarding ready rooms, early arrivals, room moves, stayovers and discrepancies.
• Follow Hotel rules, policies and adhere to them.
• To update all Guest Profiles and ensure to collect and update guest preference before shift ended.
• To follow the instructions given by Guest Service Manager and Superior at all ti...