Guest Service Manager

Marriott
Full-time Shanghai, China other-general
Posted:
February 27, 2026
Location:
Shanghai, China, China

Job Description

**Additional Information**
**Job Number** 23059878
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Shanghai Waigaoqiao Hotel, 28 Jilong Road, Shanghai, Shanghai, China, 200131
VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Shanghai%20Waigaoqiao%20Hotel%2C%2028%20Jilong%20Road%2C%20Shanghai%2C%20Shanghai%2C%20China%2C%20200131)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation ...

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Job Overview

Job Type: Full-time
Location: Shanghai, China
Posted: February 27, 2026
Deadline: March 08, 2026