Guest Service Manager

**Additional Information**
**Job Number** 23059878
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Shanghai Waigaoqiao Hotel, 28 Jilong Road, Shanghai, Shanghai, China, 200131
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation ...