Job Description
The Guest Service Officer – Japanese Speaking is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
About the role:
The Guest Service Officer – Japanese Speaking welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Department, reporting into the Front Office Manager.
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