Guest Service Officer

**Description:**

To provide courteous, professional,
efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.
To be entirely flexible and be able to be rotated within the different sub
departments of the Rooms division, or any other departments as assigned and as
necessary.

To ensure that the guests are offered
the highest level of personalized service at all times and to report guest complaints or problems to
supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel
activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,
facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and
remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the
Assistant Manager – Front Of...