Guest Service Officer (Xico)

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.

QUALIFICATIONS

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school...