Guest Service Representative

Hendrick BMW Northlake Location: 10720 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269 FLSA Status: Nonexempt EEO Job Classification: o Executive/Senior Level Officials and Managers o First/Mid-Level Officials and Managers o Professionals o Technicians o Sales Office and Clerical o Craft Workers (Skilled) o Operative (Semiskilled) o Laborers (Unskilled) o Service Workers Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following. Other duties may be assigned. Performs opening and closing Guest Services procedures. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages...