Guest Service Representative (Polanco)

Rooms & Guest Services Operations – JW Marriott Hotel Mexico City Polanco, Mexico City, Mexico.Full‐time, non‐management position.ResponsibilitiesOrganize, confirm and process guest check‐ins/ check‐outs and adapt for any changesSecure payment, verifying and adjusting billing as neededProvide guests with room and hotel information, directions, amenities and local interestsRun daily reports, reviewing to see what needs to be communicated to the next shift's staffComplete cashier and closing reports, counting the bank at the end of each shift securelyAccept and record wake‐up calls, delivering to the right departmentCommunicate any emergency, lost item or theft to proper security staff and/or authoritiesKeep contingency lists in case of emergency and communicate any necessary messagesBenefitsTeam‐spirited coworkersEncouraging leadershipSupport to live a life of wellbeing and happinessOpportunities to serve and give back to the communityDiscounts on hotel rooms, gift shop items, food a...