Guest Service Specialist

Overview

At Airnest, we manage boutique hotels, vacation rentals, and coworking spaces in the Canary Islands (Spain). Our mission is simple: to deliver flawless experiences that combine comfort, local culture, and outstanding service. We are growing quickly and looking for people who want to grow with us, bringing warmth and professionalism to every guest interaction.

The Role

As a Guest Service Specialist, you will be the first point of contact for our guests (ES/EN) from booking through checkout. Your goal will be to ensure every stay is smooth, cared for, and memorable. You will work closely with the housekeeping, maintenance, and on-site operations teams to maintain Airnest’s service standards.

This position follows a shift system covering 10:00–24:00 Canary Islands time, with rotating night duty for emergencies.

Summary: 5 working days + 2 consecutive days off, rotating shifts, with occasional night duty.

Responsibilities ...