Guest Services Agent at The Como Hotel

Become a key member of The Como Hotel team as a Full-Time Guest Services Agent in Vancouver, supporting guest experiences. This role requires exceptional communication skills and a detail-oriented approach to ensure memorable stays.

The Como Hotel seeks a service-oriented individual for this full-time position. You'll engage with guests through various channels, assisting with inquiries and reservations while managing their stay. Ideal candidates are comfortable in a fast-paced environment, tech-savvy, and ready to work varied shifts. Help create lasting impressions by responding promptly to guests and collaborating with team members.

Key Responsibilities:
• Serve as the first contact for guest inquiries via calls, texts, and emails
• Provide exceptional service throughout the guest's stay
• Manage bookings and payments using hotel systems
• Coordinate with housekeeping for smooth guest experiences
• Proactively check in with gues...