Guest Services Agent (Bell)

The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external soure.

Primary Responsibilities

Manages all guest services tasks (Concierge / Poterage / Doorman)

• Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage. 
• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the surrounding areas.
• Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as accordance...