Guest Services Agent, Concierge

**Additional Information**
**Job Number** 26065614
**Job Category** Rooms & Guest Services Operations
**Location** 12 Marina View, Singapore, Singapore, Singapore, 18961
VIEW ON MAP (https://www.google.com/maps?q=12%20Marina%20View%2C%20Singapore%2C%20Singapore%2C%20Singapore%2C%2018961)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, restaurant recommendations, dry cleaning) by making arrangements or identifying appropriate providers. Ensure Concierge desk is manned at all times. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, ...