Guest Services Agent

Highgate

Full-time Scranton, Pennsylvania Information and Record Clerks

Posted:

June 07, 2026

Location:

Scranton, Pennsylvania, United States

Job Description

Overview
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
 Responsibilities 
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Boo...
                

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Job Overview

Job Type: Full-time

Location: Scranton, United States

Posted: June 07, 2026

Deadline: July 17, 2026