Guest Services Agent

**Duties & Responsibilities**

+ To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
+ Handling Guest check out and billing in an efficient, friendly and hassle free manner.
+ Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
+ Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Stay Real Be You’ brand service behaviors.
+ Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
+ Contribute by participation in compliance with federal, state and local laws and safety regulations.
+ Welcoming guest to the buffet during breakfast time
+ Clear plates and set up the table during breakfast time
+ Interact wit...