Guest Services Agent

We are looking for an enthusiastic and professional Guest Service Agent at Anantara Kafue River Tented Camp. The responsibilities include:

• Welcome and check in guests with a warm, friendly demeanour, ensuring a positive first impression of our hotel
• Process guest check-ins and check-outs efficiently, handling payments and resolving any billing queries
• Communicate professionally with guests, colleagues, and other departments, both verbally and in writing
• Make and manage bookings for rooms, restaurants, and other hotel facilities
• Provide comprehensive information about hotel services, local attractions, and transport options
• Assist guests during their stay, addressing queries and resolving issues promptly and courteously
• Handle guest complaints with empathy and professionalism, escalating to management when necessary
• Maintain an up-to-date knowledge of all hotel promotions, events, and special ...