Guest Services Ambassador/Executive

Operations:

• To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest's arrival
• To welcome and bid farewell to all VIP guests
• To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
• Attend to guests' requests and thoroughly investigate guest complaints
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Support the Reception team in relation to KPI achievement, upselling targets, My Millennium sign ups and Revinate scores
• Assist DM with regard to complaint handling.

Guest Services:

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
• To deal with irate guests and find ways to resolve issues to the guests' satisfa...