Guest Services Associate

Department
Guest Services

Employee Type
Probationary

Job Responsibilities

• Handle in-bound and outbound via various communication channels including social media
• Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
• Excellent knowledge of property products, reservation system and customer service
• Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
• Generate reports for specific business units' reference.

Qualifications

• Graduate of any bachelor's degree course.
• A minimum of 1-2 years related work experience
• Excellent communication and interpersonal skills
• Wide knowledge on computer applications
• Excellent problem solving and analytical skills
• Strong organization skills
• Positive attitude and work ethics ...