Guest Services Associate

Department
Guest Services
Employee Type
Probationary
Job Responsibilities
Handle in-bound and outbound via various communication channels including social media
Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
Excellent knowledge of property products, reservation system and customer service
Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
Generate reports for specific business units' reference.
Qualifications
Graduate of any bachelor's degree course.
A minimum of 1-2 years related work experience
Excellent communication and interpersonal skills
Wide knowledge on computer applications
Excellent problem solving and analytical skills
Strong organization skills
Positive attitude and work ethics
Must be able to work varied shifts including nights, weekends and holidays
Experi...