Guest Services Associate

+ Welcoming guests as they arrive and checking them into their rooms

+ Answering phone calls and responding to guest inquiries

+ Handling guest complaints and resolving issues in a timely and professional manner

+ Processing payments and maintaining accurate guest records

+ Assisting guests with luggage and other requests

+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly

+ Maintaining a clean and organized front desk area

+ Providing information about hotel amenities, local attractions, and restaurants

+ Upselling hotel services and amenities to guests

+ Ensuring guest satisfaction throughout their stay



Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud t...